Doggie Walk Bags, Inc. takes great pride in the quality of products we produce & sell!
We appreciate your business & do everything we can to make our customers satisfied. Below you will see
our company's Returns & Refunds Policy.
If you are unhappy with a DWB product, please contact us
immediately -
Even if the issue is outside our policy. We value our customers & will try to find a resolution to
any proble
m. Thank you for over 24 years of business!

Doggie Walk Bags, Inc. Returns & Refunds Policy

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered & unused condition". Definition of new, unaltered & unused condition is:

  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective & shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged & are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days & WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Please contact customer service for more information on returning an item. Thank you.

Contact Information:

Doggie Walk Bags Inc.
1005 Brioso Drive
Costa Mesa, CA  92626
Customer Service:  877-364-2247